Return Policy

We aim to provide the best shopping experience and ensure customer satisfaction. If you’re not completely happy with your purchase, please review our return policy below:

Eligibility for Returns
1. Items must be returned within 10 days of receiving the order.
2. Products must be in their original condition, unworn, unused, and with all tags and packaging intact.
3. Returns are only accepted for damaged, defective, or incorrect items.
4. Personalized or final sale items cannot be returned.

Steps to Initiate a Return
1. Contact us at genuinebrandstore62@gmail.com within 3 days of receiving your order. Include:
* Your order number
* Reason for the return
* Pictures of the item(s) if damaged or incorrect.
2. Wait for a confirmation email with return instructions and an authorization number.

Return Shipping
* The cost of return shipping is the responsibility of the customer unless the item is defective or incorrect.
* Ensure the package is securely packed and sent using a traceable shipping method.

Refunds and Processing Time
* Once the return is received and inspected, we will process your refund.
* Refunds will be issued to the original payment method within 7–14 business days.
* Shipping costs are non-refundable unless the return is due to our error.

Exchanges
At this time, we do not offer direct exchanges. If you wish to replace an item, please initiate a return and place a new order.

Important Notes
* We reserve the right to deny returns if items do not meet the conditions above.
* Items are shipped directly from our suppliers, and processing times may vary.

For any questions or concerns, feel free to contact us at genuinebrandstore62@gmail.com.