Shipping Policy

At Golden Owl, we aim to deliver your orders quickly, securely, and efficiently. Please review our shipping policy below for details on shipping times, costs, and procedures.

1. Shipping Destinations
We ship to most countries worldwide. If we are unable to deliver to your location, you will be notified during the checkout process.
2. Processing Times
* Orders are processed within 1–3 business days after payment is confirmed.
* Orders placed on weekends or holidays will be processed the next business day.
3. Shipping Methods and Times
We offer the following shipping options:
* Standard Shipping: Estimated delivery within 7–14 business days.
* Express Shipping: Estimated delivery within 3–7 business days (additional fees apply).
* We normally use Express Shipping.
Delivery times may vary depending on your location and customs clearance procedures.
4. Shipping Costs
* Shipping costs are calculated at checkout based on your order’s weight, dimensions, and destination.
* Free shipping may be available during promotions at the discretion of Golden Owl
5. Tracking Your Order
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor the status of your shipment.
6. Customs and Duties
For international orders:
* Customs duties, taxes, and other fees may apply and are the responsibility of the customer.
* We are not liable for delays caused by customs procedures in your country.
7. Failed Delivery Attempts
* If a delivery attempt is unsuccessful due to an incorrect address or unavailability of the recipient, the customer may be responsible for additional shipping charges.
8. Lost or Damaged Shipments
* If your order is lost or arrives damaged, please contact us within 3 days of receipt with photos and details.
* We will work with the courier to resolve the issue and, if applicable, provide a replacement or refund.
9. Changes to Shipping Address
To change your shipping address after placing an order, please contact us at [Your Email/Phone] within 24 hours of placing the order
10. Contact Us
If you have any questions about our shipping policy, feel free to reach out to us:
Email: genuinebrandstore62@gmail.com
Phone: +971522512668